In order to make you get more accurate and detailed product information,
we provide Google translation service for you,so that you can confirm the product details.
While using Google translation, some translation of the goods will be slightly different from the original descriptions,
please understand for this inconvenience.
미델라 울 핸드워머 손등과 손을 따뜻하게 감싸주는높은 울함량의 핸드워머를 소개할게요. 손가락부분은 없이 손등과 손바닥을 감싸주는 디자인이고요. 손목의 기장감이 다소 길기 때문에 소매를 통해들어가는 한기도 막아줘요! 손가락이 있는 장갑과는 달리 실내에서도 요긴하게 착용하실 수 있다는게 이 아이템의 매력이자 장점이에요! 손가락이 있는 장갑을 자주 잊어버리시거나 착용하고 벗기를 반복하시기 힘드신 분들께 추천드리고싶어요:)
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1. Order cancellation
- Cancellation cannot be made after 12:00p.m. on the next day of the order date, though the shipment hasn’t begun.
- If the product hasn’t shipped yet, the cancellation can be made before 12:00p.m. on the next day of order date through email.
- When ordering through deposit, order cancellation before payment is done if payment isn’t made within 3 days.
- If cancellation is received/approved after shipping due to private reasons, then you must pay for round-trip delivery rate to your location.
2. Exchange/Refund
- Exchange/refund request can be registered through email within 7 days after delivery.
- The round-trip shipping rate is charged to the customer for exchange/refund due to customer’s private reasons.
- If refund is approved after request, then we will guide you in regard to the refund charge and round-trip delivery fees.
- If the product is different from our description/advertisement on the page, or you are eligible for exchange/refund due to product malfunction or wrong delivery, then the shipping rate for refund/exchange will be paid by our company. ※ Other policies regarding exchange/refund will follow the Terms of Agreement & Usage.
3. Cases when refund is not possible
- When there is no product failure/wrong delivery
- When no description is offered for reasons for refund
- When seal/tag of the product has been removed
- When the product is used or laundered at least once
- When the product is damaged/changed due to reason attributable to customer
- When product packaging (bag/case) is lost
- When the refund date has passed
- When the product or its packaging is damaged
4. Delivery Information
1) Shipping Charge
- The international shipping price differs according to the weight and rate set by the shipping company (box weight included).
2) Delivery Date
- Generally, delivery is completed within a minimum of 5 to a maximum of 10 business days after payment is completed.
- The delivery date may change depending on the country, product inventory, customs, and other factors.
- You can check the delivery information after the shipping has started through your email or My Page > Order Details Page.
3) Precautions (The delivery date may be inevitably delayed due to the circumstances below. We ask for your kind understanding.)
- Ordering is done during or before company’s holidays.
- Delivery coincides with company holidays, year-end and New Year holidays, or summer holidays.
- High delivery traffic (e.g. due to bad weather)
- Orders made during Saturdays, Sundays, or festival days are sent on the next business day.